By placing your order with Centre Music House you agree to the following terms and conditions: Please verify that the shipping address you provided is a confirmed mailable address. If the item is deemed undeliverable by the carrier due to an incorrect address you will be charged an additional shipping cost. We reserve the right to edit/change/decline any order at our discretion. PRIVACY OF INFORMATION: Any information provided by you to Centre Music House can be used for marketing purposes by Centre Music House. We will never forfeit any of your information to third parties. RETURN POLICY: If for any reason you are not completely satisfied with your purchase of a new item, simply return it in its original condition within 14 days of purchase (see exceptions below) and we will give you a full refund. To initiate a return please email sales@centremusic.com and include your order/transaction number, a list of the item(s) you wish to return, and your reason for the return/exchange. Should you decide to return your item, said item must be returned in the same condition as it was received, not used or altered in any way. Pack the item carefully. You must also include, in the same condition as it was received: - All original packaging such as boxes, bags, tags, and UPCs - Accessories such as cords, remote controls, etc. - Certificates, manuals, warranty, and rebate cards - All items included in a bundle Return items not meeting these requirements may be refused or a restocking fee of up to 25% may be assessed. A 25% restocking fee will be assessed on all instruments. Your refund will be processed upon inspection of your returned item from our trained professionals within 6 business days of being received. Refunds are made for product value only, excluding shipping charges. If you received free shipping on your order, the value of the uncharged shipping cost will be deducted from your refund. You are responsible for the cost of shipping the item back to us. The following items are returnable ONLY if defective and/or unopened: strings, reeds, tubes, earbuds, earplugs, recorders, whistles, woodwind instruments, harmonicas, drumheads, drumsticks, cleaners, polishes and polishing cloths. If defective, these items will only be exchanged for the same product or refunded. EXCLUSIONS TO OUR RETURN POLICY: Song books, sheet music, videos, DVDs, CDs, tapes, and software programs may not be returned or exchanged for credit. Any mouth blown or in-ear device may not be exchanged or returned for credit.