By placing your order with Centre Music House you agree to the following terms and conditions: Please verify that the shipping address you provided is a confirmed mailable address. If the item is deemed undeliverable by the carrier due to an incorrect address you will be charged an additional shipping cost. We reserve the right to edit/change/decline any order at our discretion. PRIVACY OF INFORMATION: Any information provided by you to Centre Music House can be used for marketing purposes by Centre Music House. We will never forfeit any of your information to third parties. RETURN POLICY: If for any reason you are not completely satisfied with your purchase of a new item, simply return it in its original condition within 14 days of purchase (see exceptions below) and we will give you a full refund. To initiate a return please email sales@centremusic.com and include your order/transaction number, a list of the item(s) you wish to return, and your reason for the return/exchange. Should you decide to return your item, said item must be returned in the same condition as it was received, not used or altered in any way. Pack the item carefully. You must also include, in the same condition as it was received: - All original packaging such as boxes, bags, tags, and UPCs - Accessories such as cords, remote controls, etc. - Certificates, manuals, warranty, and rebate cards - All items included in a bundle Return items not meeting these requirements may be refused or a restocking fee of up to 25% may be assessed. A 25% restocking fee will be assessed on all instruments. Your refund will be processed upon inspection of your returned item from our trained professionals within 6 business days of being received. Refunds are made for product value only, excluding shipping charges. If you received free shipping on your order, the value of the uncharged shipping cost will be deducted from your refund. You are responsible for the cost of shipping the item back to us. The following items are returnable ONLY if defective and/or unopened: strings, reeds, tubes, earbuds, earplugs, recorders, whistles, woodwind instruments, harmonicas, drumheads, drumsticks, cleaners, polishes and polishing cloths. If defective, these items will only be exchanged for the same product or refunded. EXCLUSIONS TO OUR RETURN POLICY: Song books, sheet music, videos, DVDs, CDs, tapes, and software programs may not be returned or exchanged for credit. Any mouth blown or in-ear device may not be exchanged or returned for credit. FOR CLASSES/CAMPS: I am the student/student’s parent or guardian. I hereby give my consent for the student to participate in Centre Music House (CMH) activities. I hereby release, discharge, and agree to indemnify CMH and its employees from any liability arising out of my/the student’s participation in CMH activities. I am/the student is in good health, and I agree to advise CMH of changes in health status that may affect others’ safety, wellness, and/or participation in CMH activities. This is also consent that any media taken in class may be used for marketing purposes and released to the public. I understand that with insufficient enrollment the class will be canceled and I will be refunded the full amount. I understand that once enrolled and started the class will run for the full duration. There will be no refunds for missed classes and I will receive no refund should I decide to stop the class at any point during the duration of the class. Credits will be issued in the event of class cancelations as a result of illness on the teacher's part or inclement weather that results in Centre Music House having to close.